At 911 Roofing your initial storm damage roof repair inspection is 100% free and without obligation. One of our field assessors will inspect your roof, gutters, vent caps, siding, and other elements for any signs of damage from wind, hail, or debris. They will also check for broken, loose, and missing shingles. Your field assessor will document all evidence of damage with digital photos before discussing their findings and suggestions with you.

It is essential that you work with an experienced roofer as some adjusters only look out for the insurance company’s best interest, not the property owner. …With your signed agreement, we will represent you and look out for your best interest to ensure that your claim is handled fairly and that the insurance company correctly notes all damages to your roof. We want to see you get a fair and honest assessment of your damages! When the claim is filed, most insurance companies will inform you that an adjuster will contact you within 24 hours with a date and time for them to come out and inspect your roof and assess your property. When the adjuster contacts you, the first step is to be sure to get your claim number. It would be best to get the adjuster’s full name, office phone number, cell phone number, and email address. Provided that you sign an Insurance Repair Contingency Contract permitting us to meet with your insurance company on your behalf, we will meet with your insurance adjuster on your roof at the designated appointment time. Our roofing company will be on-site during the adjuster’s meeting to ensure that all storm damage is properly noted or documented.

After your insurance company has agreed to cover the storm damage roof repair needed for your home, the adjuster will give you a summary report, also known as an Insurance Scope of Loss. Once you have provided a copy of that summary report to our office, we will go through the information to verify that there are no discrepancies. We will then schedule another appointment with you to discuss the contract’s details, including your selection of shingle options. We bring shingle samples to you to see the colors, designs, and textures we offer. All you will ever pay from your pocket is your deductible, and if we don’t get the claim paid, our agreement becomes null and void.

Upon completion of installation, we will come out and complete a thorough inspection to ensure that they did the work correctly and that you are delighted with your roof repair or replacement. At that time, we will turn your file over to our billing department. They will then send your insurance company a completion certificate to release any recoverable depreciation your insurance company is holding. The billing department will also send you a final invoice to submit your final payment for the work completed.

Before the actual installation, one of our representatives will note anything that requires extra protection and document with digital photos. Once the crew is on-site and begins working, our representative will be there throughout the installation process to ensure the team has everything they need and ensure you’re getting the quality job that we promised.

Once you have chosen your shingle and agreed to the Materials Contract terms, your order will be assessed by our Production Development Team. A few days before the beginning of your roof replacement, we will contact you regarding the delivery and placement of your materials and dumpster, if needed. Once your materials are delivered, a representative from our company will confirm the delivery’s accuracy with our vendor.